Studio Policies
Trial Class
Trial Class Fee: The cost of the trial class is $10. Please note, the fee is non-refundable if you do not attend without prior notice.
Rescheduling: If you need to reschedule, please notify us at least 2 days in advance to secure a new trial date. You may reschedule a trial class once per student.
One Trial Class: Each student is eligible to attend only one trial class.
Make Up Class
We understand that unexpected situations may come up, and your child might need to miss a class. While we aim to support our families, we also work hard to maintain the flow and structure of our program. Here's how our updated make-up policy works:
We offer two designated make-up days each semester.
These special make-up classes will be scheduled and announced during the semester.
Each student is eligible for one make-up class per semester.
You’ll have the opportunity to register in advance for one of the available dates.
Please note: make-up spots are limited and subject to availability. We recommend registering early once the dates are shared.
To request a make-up or for more information, please email us at: ivstudiomanager@gmail.com
Thank you for your understanding and support! This system helps us continue offering high-quality, well-paced classes for all our students.
Refund for Class Enrollment
We understand that circumstances may change, and you may need to cancel your enrollment in our class. Please review our refund policy below:
Full Refund: If you change your mind about enrolling in our class up to two weeks prior to the scheduled class start date, you are eligible for a full refund of your enrollment fees. Please contact us within this timeframe to initiate the refund process.
50% Refund: If you decide to cancel your enrollment in our class up to the same date as the scheduled class, you will be eligible for a 50% refund of your enrollment fees. Please notify us in advance to initiate the refund process.
No Retroactive Refunds: Please note that no refund will be issued for missed classes.
Refunds will be issued using the original method of payment, and processing times may vary depending on the payment provider.
We value your understanding and cooperation regarding our refund policy. It allows us to maintain the quality of our programs.
Refund for Camp/ workshop Enrollment
We understand that circumstances may change, and you may need to cancel your enrollment in our class. Please review our refund policy below:
Full Refund: If you change your mind about enrolling in our class up to 10 days prior to the scheduled activity, you are eligible for a full refund of your enrollment fees. Please contact us within this timeframe to initiate the refund process.
50% Refund: If you decide to cancel your enrollment in our class up to 48 hours as the scheduled class, you will be eligible for a 50% refund of your enrollment fees. Please notify us in advance to initiate the refund process.
Cancellation on the same date as the scheduled activity is not eligible for a refund.
Refunds will be issued using the original method of payment, and processing times may vary depending on the payment provider.
Class Pick-Up Policy
We understand the convenience of waiting in the car for your child to go home with you. However, when picking up your child, we kindly request that you come into the studio and check out with our instructors.
While we value fostering independence, ensuring your child's safety is our top priority. By personally checking out with our instructors, we can ensure that your child is leaving our premises in the care of authorized individuals. If someone unfamiliar with our team will be picking up your child, please inform us in advance.
Your cooperation helps us maintain a secure environment for all our students.
Birthday Parties Policy
Reservation and Deposit: To secure the date of your event, a deposit of $150 will be charged on the day of booking. This deposit serves as a reservation fee and ensures that the studio is exclusively reserved for your party.
Payment Collection: The remaining balance for the party package will be collected on the day of the event after the celebration. We accept cash, credit/debit cards, or other agreed-upon payment methods.
Cancellation and Refund Policy:
Cancellations made 14 days or more in advance of the event date will receive a 100% refund of the deposit.
Cancellations made within 14 days of the event date will result in the forfeiture of the deposit.
Photography and social media: During the birthday party, we may take photos of the children for social media posts. By attending the party, the birthday family and guests agree to grant permission for themselves and their children to be photographed and for these photos to be used for promotional purposes by Ilana Visotsky Art Studio.
We understand that some parents may prefer not to have their child's pictures shared on social media. If you, or any of your guests, would like to opt out and prefer that your child's photos will not be used for promotional purposes, please notify us in advance. We will ensure that your/ your guest’s child is not included in any social media posts. Your privacy and preferences are important to us.
Arrival Time and Setup: The birthday family is encouraged to arrive 20 minutes earlier to set up and get situated before the party starts.
Drop-Off Policy: Children older than 6 years old can be dropped off for the party. Please ensure that emergency contact information is provided during drop-off.
Gratuity: Our staff works diligently to make sure the birthday child and guests feel special and create lasting memories. It is customary to consider tipping the team at least 15% of the party cost to show appreciation for their hard work.
Art Supplies and Clothing: While most of our art supplies are kid-friendly and washable, some materials may stain clothing. Please be mindful that this is an art studio, and the studio is not responsible for any damage to clothing.
Weather or Illness Cancellations: In the event of inclement weather or illness of the birthday child, parties may need to be cancelled. We will do our best to offer a date to reschedule.
Liability Release: By participating in the birthday party and related activities, you agree to release Ilana Visotsky Art Studio from liability for any accident or injury sustained during the time spent at our studio. You grant permission for yourself and your children to voluntarily participate in activities related to the birthday party. Please inform the guests and their parents about the photography policy and the potential for messy art activities.
By reading and accepting these terms, you acknowledge and agree to the policies and guidelines outlined in this document.
We look forward to hosting your birthday party in our art studio and creating wonderful memories together. If you have any further questions or need assistance, please do not hesitate to contact us.